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JOSEPH MAGGARD
Spring, TX 77386 | 512-934-0001 | joe.maggard@gmail.com | linkedin.com/in/joe-maggard-392ab1168 | hire.joemaggard.online
PROJECT MANAGEMENT
Exceptional proven expertise in troubleshooting, escalation management, and cross-functional collaboration. Known for leveraging these skills to collaborate with and contribute to a dynamic team. Solutions-oriented IT professional with a passion for customer success, and technical account management able to contribute to organizational growth and exceed customer expectations. Core competencies include:
Cross Functional Leadership | Customer Relations | Troubleshooting | Business Strategy
Process Improvement | Networking | Team Building | Incident Management
TECHNICAL SKILLS
Microsoft Analytics/Salesforce | Project Scheduling | Microsoft 365 | Project Management | Windows
Server | Customer Relations | Linux/UNIX/VMWare | Various PBX Software | Windows 7/8/10/11 | Zoom
EXPERIENCE
HP, Inc. August 2019 - Present
Project Manager (Current)
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated with software teams to integrate customer feedback into the development process.
- Partnered with cross-functional teams to deliver timely software releases with necessary training and documentation for support and HP Customers.
Info Advisory Group March 2015 – July 2019
Computer Technician
Supported clients across multiple fields to ensure their technology is working as designed.
- Designed and facilitated client infrastructure to meet client needs.
- Installed all software packages on the clients’ end user computers and servers and provided necessary server maintenance according to schedule.
Dell Computer Corporation March 2003 – Feb 2014
Technical Account Manager/Resolution Manager/ Americas Commercial Escalations
Coordinated troubleshooting processes among internal and external resources providing resolution to customer's service issue.
- Oversaw the Customer Experience during Enterprise Troubleshooting Incidents.
- Coordinated and escalated resolution through interaction with sales, 3rd party vendors, technicians, logistics, analysts, and customers through incident life.
- Exercised independent judgment within defined practices and policies in selecting methods and techniques for obtaining timely solutions.
- Escalated Manager / Point of Contact for any Customer Critical Situations with High Severity Business Impact / System Down situations.
EDUCATION
Bachelor of Science, BS in Cloud Computing, Expected 12/2025
Western Governors University, Salt Lake City, UT
CERTIFICATIONS
A+ 2021 | ITIL Foundations V3 | MSCE/MCSA 2000 | RHCT Redhat 9
VOLUNTEERING
Houston Livestock Show and Rodeo – Special Attractions Committee
